It seems that although 19" rackmount gear is meant to be 19" some is more than others. In the case of our new tape unit for our new backup solution it came without rails which although not an awful problem did leave us with some issues.
Having stolen a couple of sets of rails from our old IBM rackmount servers and first trying some low profile screws to allow the deep unit to slide all the way to the back we finally ended up using a little brute force and loosening the screws on some other IBM rails to get the unit to sit on a shelf of rails.
It seems that some suppliers are better than others at allowing you to get your hardware in the rack. IBM 1 - HP 0
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